Responsible Gaming
at r777o

1. Our Commitment to Safe Play

r777o was built on the belief that online gaming should be entertaining, transparent, and safe. We serve hundreds of thousands of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take our responsibility to each of those players seriously. Gambling, by its nature, carries financial risk, and r777o does not minimise that reality. Instead, we invest in education, technology, and human support to ensure that every player on our platform has the information and the tools they need to make informed, healthy decisions.

Our responsible gaming framework is not a box-ticking exercise. It is a set of living commitments backed by practical features embedded into the r777o platform. We review and expand these tools regularly to reflect the latest guidance on safer gambling practice. We also partner with our customer support team to proactively identify players who may be showing signs of problematic behaviour and to offer help before problems escalate.

r777o is a platform for adults who choose to engage with gambling as a form of entertainment. We are not a platform for anyone under 18 years of age, for anyone in financial hardship who cannot afford to lose the funds they deposit, or for anyone whose relationship with gambling has moved beyond enjoyment into compulsion. If any of those descriptions apply to you right now, we encourage you to use our self-exclusion tools or contact our support team immediately.

2. 18+ Age Restriction Policy

r777o enforces a strict 18+ age restriction across the entire platform. No person under 18 years of age is permitted to register an account, make a deposit, place a bet, or access real-money games on r777o. This policy is non-negotiable and applies equally to every player regardless of location within Bangladesh.

Age Verification at Registration

When you create an r777o account, you are required to declare that you are 18 years of age or older. This declaration forms part of your binding agreement with r777o. If we have reason to believe that a player may be under 18 — through inconsistencies in the information provided, patterns of account activity, or a report received from a third party — we will suspend that account immediately and initiate a KYC (Know Your Customer) identity verification process. Account funds will be held in escrow during this process and will not be released until age has been confirmed.

KYC Identity Verification

r777o conducts mandatory identity checks for all accounts that reach withdrawal thresholds or where additional verification is triggered by our compliance systems. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Players must also confirm ownership of their registered payment method — such as the bKash or Nagad mobile wallet number associated with their account.

Protecting Minors

If you share a device or internet connection with a person under 18, we strongly recommend using parental control software to restrict access to online gambling platforms. r777o supports the use of third-party filtering tools. If you discover that a minor has accessed or used an r777o account, contact our support team immediately so we can investigate and take appropriate action.

3. Deposit Limits

One of the most effective ways to stay in control of your gambling spend is to set a personal deposit limit before you start playing. r777o allows you to define the maximum amount in Bangladeshi Taka (৳) that you are permitted to deposit into your r777o account over a given time period. Three limit types are available:

• Daily Deposit Limit — the maximum you may deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit — the maximum you may deposit across any rolling 7-day period.
• Monthly Deposit Limit — the maximum you may deposit across any rolling 30-day period.

Deposit limits can be set to any amount in Bangladeshi Taka that suits your budget. You can lower your limit at any time and the new, lower limit takes effect immediately — there is no waiting period for reductions. If you wish to increase a deposit limit, a mandatory 7-day cooling-off period applies. This delay is intentional: it gives you time to reflect on whether the increase is truly in your best interest, and it prevents impulsive limit increases made during a losing session.

Deposit limits apply across all payment methods connected to your account — bKash, Nagad, Rocket, Upay, and any linked bank transfer from Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank. You cannot bypass a deposit limit by switching payment methods.

4. Time-Out & Session Controls

r777o offers several time-based controls to help you manage how long you spend on the platform. These tools are available to all players at no cost and can be activated instantly through your account settings or by contacting our live chat support team.

Session Time Limits

You may set a daily session time limit that caps the cumulative amount of time you spend logged in to r777o within a 24-hour period (measured in Bangladesh Standard Time). When you approach your limit, you will receive an on-screen notification. When the limit is reached, your session will end and you will be logged out automatically. Your account remains active — you may log in again the following day — but the daily cap will reset at midnight BST.

Reality Check Reminders

Reality check reminders are periodic on-screen messages that interrupt your session to display a summary of how long you have been playing and how much you have wagered in that session. You can set the frequency to every 30, 60, or 90 minutes. At each reminder, you have the option to continue your session or to stop and log out. These prompts are particularly useful for players who find that time passes quickly when they are engaged in live cricket betting or fast-paced slot games.

Short-Term Time-Out

A time-out is a short, voluntary break from the r777o platform. During a time-out, you cannot log in to your account, place bets, or access games. You may choose a time-out of 24 hours, 48 hours, or 7 days. Time-outs cannot be cancelled once activated — you must wait out the full duration. After the time-out period expires, your account is automatically restored without any further action required on your part. During a time-out, promotional and bonus emails are also suppressed so that you are not tempted to return early.

5. Self-Exclusion

Self-exclusion is a formal commitment to take an extended break from r777o. Unlike a short time-out, self-exclusion is designed as a serious intervention for players who feel that their gambling has become, or is at risk of becoming, a problem. r777o treats all self-exclusion requests with urgency — they are processed within one hour of receipt.

Self-Exclusion Options

r777o offers three tiers of self-exclusion:

• Short-term exclusion — 30 days. During this period your account is suspended and cannot be reactivated early for any reason, including the claim that the exclusion was applied in error.
• Medium-term exclusion — 90 or 180 days. As above, with no early reactivation regardless of circumstances.
• Permanent exclusion — Your account is permanently and irrevocably closed. Any balance remaining in the account at the time of permanent exclusion will be refunded to your registered payment method (bKash, Nagad, or Rocket) within 5 business days, minus any outstanding bonus wagering requirements. Permanent exclusion cannot be reversed under any circumstances.

How to Request Self-Exclusion

To request a self-exclusion, contact our live chat support team from within your r777o account. You do not need to provide a reason. Simply state the type and duration of exclusion you wish to activate and our support agent will process the request immediately. You will receive a confirmation message once the exclusion is active.

While self-excluded, your account profile will be suppressed from all r777o marketing systems. You will not receive promotional emails, bonus notifications, or platform update messages. If you do receive such a communication in error during your exclusion period, please contact our support team and we will investigate and correct the issue immediately.

6. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant distress or harm to themselves or others. It can affect anyone, regardless of age, background, or income level. Recognising the early warning signs is the first step toward getting help.

The following signs may indicate that gambling is becoming a problem. Ask yourself honestly whether any of these apply to your situation:

• You spend more money on gambling than you originally intended or can afford to lose.
• You borrow money, sell possessions, or skip essential expenses (rent, food, utilities) in order to gamble.
• You feel restless, irritable, or anxious when you are not able to gamble.
• You chase losses — placing larger bets to try to recover money you have already lost.
• You lie to family members, friends, or employers about how much time or money you spend gambling.
• Gambling interferes with your work, studies, or personal relationships.
• You have tried to cut back or stop gambling but have not been able to do so.
• You rely on gambling to escape stress, depression, anxiety, or other difficult emotions.
• You think about gambling frequently throughout the day — planning your next session, reliving past wins, or working out how to get more funds.

If you recognise three or more of these signs in your own behaviour, r777o strongly encourages you to use our self-exclusion tool and to reach out to a professional counselling service. This is not a sign of weakness — it is a sign of self-awareness and good judgement.

7. Healthy Gambling Habits

The vast majority of players on r777o gamble responsibly and within their means. Maintaining healthy habits from the start — rather than waiting until problems arise — is the best approach to ensuring that gaming remains a positive experience. Here are the principles that r777o recommends every player adopt:

• Set a budget before you play. Decide in advance how much you are comfortable spending and use r777o's deposit limit tools to enforce that budget automatically.
• Treat gambling as entertainment, not income. r777o games — including cricket betting, slots, live dealer, and Mega Fishing — are designed for entertainment. They are not investment vehicles and should not be used to generate a living.
• Never gamble with money you cannot afford to lose. Only use discretionary funds — money left over after rent, food, bills, and essential savings have been covered.
• Take regular breaks. Use session time limits and reality check reminders to ensure you step away from the screen regularly. Prolonged continuous play affects judgement and increases risk.
• Do not chase losses. Losing streaks are a normal part of gambling. Increasing your bet size to recover losses quickly is one of the fastest paths to problem gambling. Accept losses as the cost of entertainment and move on.
• Avoid gambling when emotionally distressed. Stress, anxiety, grief, and anger all impair decision-making. Gambling under these conditions is more likely to result in losses and regret.
• Be honest with yourself and those around you. Secrecy is one of the earliest and most consistent indicators of problem gambling. If you feel the need to hide your gambling activity from family or friends, that is a significant warning sign.
• Balance gambling with other activities. A healthy lifestyle includes a variety of activities — sport, social connection, hobbies, and rest. Gambling should occupy a small, defined portion of your leisure time, not dominate it.

8. Getting Help & Support

If you feel that gambling is negatively affecting your life or the lives of people around you, please do not hesitate to seek help. r777o's support team is available 24 hours a day, 7 days a week, and can activate any of our responsible gaming tools on your behalf immediately. You can reach us via live chat on the platform at any time, or by writing to us at [email protected] (plain text — not a clickable link).

Beyond r777o's internal tools, we encourage players experiencing gambling-related difficulties to reach out to professional support organisations. Talking to a trained counsellor — whether in person, over the phone, or online — can make a genuine difference. Many support services operate confidentially, at no cost, and are available in English.

For players in Bangladesh, family members and close friends of the affected person can also seek guidance from counselling services that specialise in behavioural addiction. Gambling problems affect entire families, not just the individual player, and support is available for those living alongside someone with a gambling disorder.

r777o is committed to continuously improving its responsible gaming programme. If you have suggestions for additional tools or resources that would help you or other players gamble more safely on r777o, please share them with our support team. Your feedback directly shapes the development of our safer-gambling features.