Privacy Policy — How r777o Collects, Uses, and Protects Your Data

1. Information We Collect

r777o collects personal information from you in order to operate the platform, process your deposits and withdrawals, verify your identity, deliver customer support, and comply with applicable legal obligations. The categories of information we collect, and the circumstances in which we collect them, are set out below.

Information You Provide Directly

When you register an account on r777o, you provide us with your full legal name, date of birth, residential address, mobile phone number, and email address. When you complete identity verification (KYC), you may additionally be asked to submit a copy of a government-issued identification document (such as a National Identity Card or passport), a recent proof of address, and evidence of ownership of the payment method you use. When you contact our support team, we collect the content of your communications and any attachments you send.

Information Collected Automatically

When you visit the r777o website or use the platform, we automatically collect certain technical information about your device and session. This includes your IP address, device type, operating system and version, browser type and version, screen resolution, language settings, time zone (we note that Bangladesh Standard Time is UTC+6), the pages or game screens you view, the duration of your visits, and the referring URL that directed you to r777o.

Financial Transaction Data

r777o records all deposit and withdrawal transactions associated with your account, including transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers (such as the registered mobile number associated with a bKash or Nagad wallet), and transaction reference numbers. This data is retained in accordance with our legal obligations and is used to resolve disputes, detect fraud, and comply with anti-money laundering requirements.

Gameplay and Betting Data

We collect records of your gameplay activity on r777o, including the games played, bets placed, wagers won or lost, and promotional bonuses claimed or forfeited. This information is used to manage your account balance, settle bets correctly, identify and prevent fraud or bonus abuse, and personalise your platform experience.

2. How We Use Your Information

r777o uses the personal information we collect for the following purposes:

Purpose	Legal Basis
Creating and managing your r777o account	Performance of contract
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay	Performance of contract
Verifying your identity and age (KYC / 18+ enforcement)	Legal obligation
Detecting and preventing fraud, money laundering, and bonus abuse	Legal obligation / Legitimate interest
Providing 24/7 English-language customer support	Performance of contract
Sending service-related notifications (account activity, security alerts)	Performance of contract
Sending promotional communications (bonuses, seasonal offers)	Consent
Improving the platform through anonymised analytics	Legitimate interest
Complying with applicable laws and legal processes	Legal obligation
Responsible gaming monitoring and self-exclusion management	Legal obligation / Legitimate interest

r777o does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated processes are used (for example, initial fraud screening or bonus eligibility checks), a human review is always available upon request.

If you have opted in to receive promotional communications from r777o, we may contact you about new game releases, seasonal promotions (such as BPL cricket season offers, Eid bonuses, Pohela Boishakh specials, or Victory Day promotions), and special welcome bonus increases. You may withdraw your consent to receive promotional communications at any time by contacting our support team.

3. Sharing Your Information

r777o does not sell, rent, or share your personal information with any third party for their own independent commercial or marketing purposes. We may, however, share your information with carefully selected categories of third parties for the limited purposes described below.

Payment Service Providers

To process your deposits and withdrawals, r777o shares necessary transaction data with your chosen payment provider — including bKash, Nagad, Rocket, Upay, and supported bank transfer services (such as Dutch-Bangla Bank, BRAC Bank, and City Bank). These providers operate under their own privacy policies and security standards. r777o shares only the minimum data necessary to complete each transaction.

Identity Verification Providers

For KYC verification, r777o may use a trusted third-party identity verification service to authenticate documents you submit. These providers process your identity documents solely for the purpose of verification and are contractually prohibited from using your data for any other purpose.

Game Content Providers

The games available on r777o are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and gameplay data in order to deliver their game engines to you. They do not receive your full name, payment details, or contact information.

Legal and Regulatory Disclosure

r777o may disclose your personal information to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or serious harm.

4. Cookies & Tracking Technologies

r777o uses cookies and similar technologies — including local storage, session storage, and web beacons — to operate the platform, remember your preferences, maintain your login session, and analyse how players use the site so we can improve it. The table below summarises the categories of cookies used on r777o.

Cookie Category	Purpose	Duration
Strictly Necessary	Maintain your login session, remember your account state, prevent CSRF attacks, and ensure platform security. Cannot be disabled.	Session / up to 30 days
Functional	Remember your language preference (English), your last-played game category, and UI layout choices.	Up to 90 days
Analytics	Collect anonymised data on page visits, session duration, and navigation paths to help us understand how players use r777o and improve the experience.	Up to 13 months
Fraud Prevention	Detect suspicious activity, prevent multiple account creation from the same device, and support anti-money laundering monitoring.	Up to 12 months

r777o does not use third-party advertising or retargeting cookies. We do not share cookie data with external advertising networks, social media platforms, or data brokers.

You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Please note that disabling strictly necessary cookies will impair your ability to use the r777o platform — in particular, you will not be able to maintain a logged-in session or access your account securely. Functional and analytics cookies can be disabled without preventing access to the platform.

5. Data Security & Retention

Security Measures

r777o employs a layered approach to data security. All data in transit is protected by 256-bit SSL/TLS encryption. Data at rest is stored on servers with encrypted storage, access controls, and regular security auditing. Access to personal data within r777o's internal systems is restricted on a strict need-to-know basis — only those staff members who require access to a category of personal data to perform their job function are granted that access.

r777o conducts regular vulnerability assessments and maintains incident response procedures to address any data security events promptly. In the event of a data breach that poses a risk to your rights and freedoms, r777o will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.

Data Retention

r777o retains different categories of personal data for different periods based on the purpose for which they were collected and applicable legal requirements:

• Account registration data — retained for the duration of your active account and for a period of 5 years following permanent account closure.
• KYC / identity verification documents — retained for 5 years following the completion of verification or account closure, whichever is later, to comply with anti-money laundering obligations.
• Financial transaction records — retained for 7 years to comply with financial record-keeping requirements.
• Gameplay and betting history — retained for 5 years following account closure for dispute resolution and fraud detection purposes.
• Customer support communications — retained for 3 years following the closure of each support interaction.
• Device and session log data — retained for 13 months for security and fraud prevention purposes.

When the applicable retention period expires, r777o securely deletes or anonymises your personal data so that it can no longer be associated with you as an individual.

6. Your Rights & Choices

As an r777o player, you have the following rights with respect to the personal information we hold about you. To exercise any of these rights, contact our support team via live chat or write to us at [email protected]. We will respond to all valid requests within 30 calendar days.

• Right of Access: You may request a copy of the personal information r777o holds about you, free of charge, once per 12-month period. Additional copies may be subject to a reasonable administrative fee.
• Right to Rectification: If any personal information r777o holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that r777o delete your personal information. This right is subject to certain limitations — for example, we cannot delete data that we are legally required to retain (such as financial transaction records or KYC documentation) or data that is necessary to resolve an open dispute.
• Right to Restrict Processing: In certain circumstances, you may request that r777o restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where r777o processes your personal data by automated means on the basis of your consent or the performance of a contract, you may request a copy of that data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where r777o processes your personal data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to r777o's processing of your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

7. Third-Party Services & Links

The r777o platform integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, the game engine runs within the r777o environment but the underlying software is operated by the respective game studio. These studios may collect limited technical data (such as session identifiers and RNG seed data) necessary to operate the game. r777o does not control the data practices of third-party game providers and recommends that you review their respective privacy policies if you have specific concerns.

r777o's platform does not contain links to external third-party websites for advertising, affiliate, or referral purposes. Any link from r777o to an external site would be clearly identified. r777o is not responsible for the privacy practices or content of any external site that you may navigate to independently.

8. Updates to This Policy

r777o may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will notify active players via a notice on the r777o platform and, where appropriate, via email to your registered address. The updated policy will take effect on the date stated at the top of the document.

Your continued use of the r777o platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically so that you remain informed about how r777o protects your personal information.

If you have any questions about this Privacy Policy or about r777o's data practices, please contact our support team via live chat on the platform at any time. Our support team is available 24 hours a day, 7 days a week, and responds in English.